Make sure that all other USB devices upstream from your APC UPS have communication. If an upstream device is not communicating, any device downstream possibly may not communicate either. Remove the device that is not communicating and see if that has any effect.ħ. Using a freeware utility such as USBDeview.exe you can review all connected USB devices. See Schneider Electric Video: How to verify USB communications between UPS and Windows OS using UsbDeview.exe for assistance with using USBDeview.exe to troubleshoot UPS communications.Ĩ. If the USB drivers have loaded properly and USBDeview.exe can discover the UPS yet PowerChute cannot discover the UPS, uninstall PowerChute, power down all equipment connect to the UPS, and cold start/brain dead the UPS. #APC PBE AGENT SERVICE WILL NOT START DRIVERS# #APC PBE AGENT SERVICE WILL NOT START HOW TO#įor assistance with performing the cold start/brain dead procedure see Schneider Electric Video: How to perform a cold start and brain dead on Smart-UPS. #APC PBE AGENT SERVICE WILL NOT START DRIVERS#Īfter restarting the UPS, and powering on the system reinstall PowerChute.#APC PBE AGENT SERVICE WILL NOT START SERIAL#.#APC PBE AGENT SERVICE WILL NOT START INSTALL#.
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